The Matchbox.

Jun. 13

Gone Fishin’

Like many other families with school-age children, summertime is our vacation time. In the media and PR world, summertime is known as a downtime when major efforts slow and preparations begin for Fall initiatives. Over the years, clients have resisted pushing out news in the summer in favor of waiting for the September buzz of activity when more eyeballs will be reached. But, is it really an effective strategy?

No one can dispute that readership or viewership wanes in the summer. But I have to wonder – with life less hectic and fewer conferences to attend and competing announcements to navigate, is quantity a better argument than quality? Personally, this is the time of year that I have (and relish) to really sink my teeth into industry articles and news – spending those extra 5-10 minutes to fully read and digest a relevant business or trade article, rather than quickly reading the headline and lead in the midst of ending one conference call, sending an email and running to an appointment. And, with journalists inundated with thousands of pitches and barely able to give anything its proper due during other times of year, summertime yields the opportunity for more extensive in-depth coverage of a news announcement or a trend story.

In fact, over the years, some of our best work and most extensive coverage for our clients has occurred in the summer. Last year, the agency helped client Localeze become a significant part of the Facebook Places launch in August, which yielded tremendous coverage and helped the business listings identity management provider become a household name in the industry. So, perhaps summertime deserves a new reputation among PR folks– the untapped prime-time?

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May. 23

Social Media Metrics – How Far Have We Come?

Unless you’ve been living under a rock, it’s impossible to ignore the omnipresence of social media in our daily lives – both personal and business – as well as its impact on society’s perceptions and decisions. Businesses still fall across the spectrum ranging from very little social engagement to multi-platform social media initiatives that reach a global audience, but adoption has steadfastly increased, and with it, continued questions about which metrics are most valuable.

At first, companies were only concerned about fans and followers – how many and how to get more. This was certainly important but didn’t address the quality of engagement. Next came monitoring the disposition of comments, posts and tweets, as well as tracking re-tweets/re-posts and evaluating the relevancy of the engaged audience. However, the question of ROI wasn’t answered and only basic social media monitoring tools were available to help track progress.

Even though the mainstream social media “past” only consists of a few years, today’s savvy companies have evolved tremendously with regard to social media programs, with many executing on multi-pronged strategic social media initiatives that require significant investment. As such, metrics have expanded to help prove ROI, including tracking web leads that originate from social sources, measuring the level of activity among all members of your social networks (length of time spent, number of pages visited, new vs. unique visitors), and evaluating quantity and sentiment of brand mentions across all social platforms.  These types of metrics are most measurable in larger organizations where the impact is clearer, and sophisticated social media monitoring tools are often needed. Also tracking these deeper elements requires time investment and close coordination with lead-gen and other online marketing initiatives.

In any case, this evolution of social metrics indicates a major shift in business thinking around social media participation – it is no longer an unproven, experimental strategy, but rather a powerful marketing force to be harnessed for real business returns.

 

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May. 11

Social Media Policies: College Bars Student from Graduation Ceremony for Facebook Entry

When a tornado hit St. Augustine’s College in Raleigh, N.C. last month, Roman Caple, a senior close to graduation was among many students concerned about returning to a campus without power and with fallen trees. Roman, the first among his extended family to graduate from college, expressed that concern on his Facebook page. School officials reacted and barred him from attending his graduation May 1. The media and students were shocked and particularly with the following statement: “As written in our Code of Conduct, Saint Augustine’s College students are expected to support the College’s mission. The College reserves the right to take appropriate actions when student conduct conflicts with the institutional mission.” More bad publicity followed and a public relations nightmare continues.

St. Augustine’s is among thousands of colleges and universities not coping with the new world of social media networking. Many organizations solve a Facebook or Twitter “problem” by firing an employee or, in this case, penalizing a student to teach a lesson. Not only is there negative publicity, employees and students are unclear as to what is or isn’t accepted.

I recently wrote about the importance of corporations – with management and employee representation – to create social media employee guidelines. Student and faculty guidelines for an educational institution also are a necessity. No guideline is going to be perfect but by harnessing the power of students, faculty, alumni and others, social media can be a friend not an enemy.

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Apr. 28

Make A Splash At Industry Events

Conferences can be a great forum for creating buzz for your company, while you meet with reporters, potential partners and prospect customers.  However, at events, big and small, it can be easy to get lost in the shuffle if you don’t prepare in advance.  To make the most of an upcoming trade show, follow these guidelines to stand out in the crowd.

1) Announce a new product, service or partnership

We don’t advise creating news just to distribute a press release at an event, but if a corporate announcement falls close to the date of a conference it is often worth the wait to release the news during that time.  In addition to your regular PR wire and media list distribution, share your news in the pressroom and at your trade booth.  If the event has an online forum for posting news, make sure you take advantage of that as well.

2) Connect with reporters on-site

Take a look at the press list and decide which reporters you would like to contact. Send an email requesting a short introductory briefing with advance news, if appropriate, to pique the reporter’s interest.  If your company news falls in line with the reporter’s beat, they will often make time to meet with you.

3) Use social media before, during and after the conference

Use Twitter and LinkedIn to connect with potential partners so you can schedule on-site meetings. During the show, make your presence known by sharing insights at the event related to the panels and keynote sessions.  Use the related conference hashtag to ensure visibility. And, don’t forget to follow up with new connections post-event.

 

4) Utilize YouTube, Flickr and SlideShare

If you are speaking at an event, utilize YouTube for posting videos and Flickr for sharing photos of your presentation.  SlideShare is also an excellent tool for making your slides available to attendees after the event.

5) Post a blog recap

If your company has a corporate blog, post your thoughts following the show – highlight an interesting panel or keynote – to increase your thought leadership presence.  Send the post to your new contacts.

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Apr. 21

PR is stressful? It’s all relative.

Sure, work is stressful, but I wouldn’t rate a PR pro as the No. 2 most stressful job behind a commercial airline pilot—as was recently reported by CareerCast. I’m sure there are many commercial airline pilots who don’t think they have the most stressful job either. Job stress and job satisfaction are relative and everyone’s job is stressful in its own right.

My friends in other professions concur – nurses, teachers, corporate and government executives, small business owners, engineers, stay-at-home moms – they all have stress. My professional stresses are rude reporters, tracking a 24X7 news cycle and client turnover.

But, at the end of the day, whether you are in PR or any other profession, you take the good with the bad. Hopefully, there are enough highs to outweigh the lows. For me, there are plenty of professional highs. For example:

  1. Landing a big story – Every client and industry has a different “holy grail” of media coverage but once you get it – or even something close – everything else seems good in the world.
  2. Developing relationships with reporters – While plenty of reporters are flip, others appreciate a symbiotic relationship with PR. It is rewarding when you develop a collaborative relationship with a reporter and share ideas.
  3. Helping businesses create an identity – Whether the businesses we help are large or small, they are all looking for visibility. Working with a largely unknown company and helping them get on the radar of their target audience – and get due credit for their expertise through our media strategies – is truly gratifying.

On days like this, life is good.

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Apr. 05

Blurring the Lines between Personal and Professional Actions

As a senior level executive of any size organization, shouldn’t the executive have a right to a private life where he or she chooses to behave the way they want? Sure. But rest assured, there are consequences in the age of social media. Last week, CEO Bob Parsons of GoDaddy.com experienced this with the immediate backlash to his elephant killing Safari video on YouTube. After a spark of stories and blogs reported on the video – including outraged animal activist groups and disgusted GoDaddy.com clients – Parsons and the GoDaddy.com PR team were uncharacteristically silent.  Finally, Parsons broke his silence and tried to explain his behavior and the reason for the video – saving the Zimbabwe crop farmers and families.

This isn’t the first time Parsons has illicited controversy – think back to his racy Super Bowl commercials.  However, anger fueled by the video is likely to harm the brand’s reputation as the No. 1 Internet domain name company. On Friday, Peter Shankman, a very well respected PR/social media guru, blasted Parsons for his actions and pulled all 400 of his domain listings from GoDaddy.com.

Despite my personal feelings on the video, I am a big believer in filtering my posts, no matter the social medium. I have very strong political beliefs; however, out of respect to my colleagues, clients and industry friends, I do not use use social media to push out my personal agenda. Some may view this as wimpy or wishy-washy, but as a partner in a public relations agency, I see it as a smart approach to preventing brand and revenue backlash to dissenting opinions. Either Parsons acted recklessly or his actions were purposeful to promote GoDaddy.com. Either way, he should have first consulted with his PR team, who are now left cleaning up the mess.

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Mar. 17

Define Who You Are Before Anything Else

“It is more important to know who you are than where you are going, for where you are going will change as the world around you changes.” This quote, pulled from a Harvard Business Review article on building a company’s vision, couldn’t be more timeless—and especially applicable in today’s ever-evolving business climate. It’s why certain companies continue to be successful, while others chase their tails.

As the agency has been vying for and on-boarding new clients, I’ve noticed that one of our key exercises—defining the particular company’s core mission and key value proposition at the start of a program—has been especially telling in whether decision-makers and executives are on the same page regarding who they are as a company. It seems like a basic question, but trust me, it isn’t. Some feel their identity lies in what the company does, while others focus on their target demographic (which is sometimes up for debate) and still others point to the specific products and the current and future demands they serve.

The bottom line: Knowing what your business stands for is a critical anchor from which all future company decisions flow. Skipping this step in favor of quickly getting a product out to market or meeting with industry influencers to spread the word may seem fruitful, but those decisions are more about where you are going and will likely cause your long-term strategy to be shortsighted.

Because consensus on who you are as a company is so integral to the effectiveness (and cohesiveness) of the company’s future plans, it’s essential to come to agreement on your identity before pulling the trigger on a PR strategy.

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Mar. 02

The Rise of Online-Only News: Journalists Taking Notice

Brian Morrissey, former digital editor for Adweek, recently joined DIGIDAY, a new digital marketing-focused online outlet, surprising many who follow the advertising media industry.  He shared his reason for the move with PRNewser citing that Adweek’s production often slowed initiatives due to the time-constraining weekly printing schedule and hinted that it prevented the outlet from breaking news.

Morrissey isn’t the only well-known journalist to move to an online-only publication, former Washington Post reporter Howard Kurtz recently joined the Daily Beast and Richard Johnson left his position at the New York Post’s Page Six for the iPad-only The Daily.

There is no doubt that traditional media is changing rapidly, morphing into either multi-platform mediums or digital-only outlets.  Unfortunately, by the time an article rolls out in a daily newspaper, it has been covered first on Twitter and Facebook, followed by online mediums, blogs and television. This is pushing publications to focus on reaching their readers through social networks (think live tweeting events), mobile apps, online destinations or a combination of all of the above.

It is interesting to watch how media companies are evolving to meet consumers’ desire for fast-breaking news in multiple formats because this movement defines how PR professionals need to adapt campaign strategy and outreach. We have to be nimble with media pitches and communicate news quickly with key facts upfront.

With a growling list of online-only outlets emerging or creating news of their own, a new phase of journalism is among us.  Contrary to industry news just a year ago, with publications folding and long-time journalists being let go, we are finally reading about brand new outlets or more resources being invested in traditional publications’ online and social destinations. Is it possible that the news industry is finally looking ahead with optimism?  Let’s hope so.

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Feb. 28

Handling a broadcast Skype interview? Take your set-up seriously.

Representing more B2C clients over the past year has given us valuable opportunities to reconnect with the local broadcast news media nationwide. As we’ve discussed on the blog before, local broadcast media outlets are now relying heavily on Skype, presenting new opportunities for on-screen interviews without making a trip to a local station or across the country. However, these Skype interviews are a different beast with a different set of set-up and preparation challenges that should not be taken lightly. You’ll be glad you prepared before you get the interview request.

Here are a few tips for a professional and successful broadcast Skype interview:

1) Invest in a web cam to help avoid looking at your computer screen or practice your interview looking into the built-in camera lens.
2) Consider your background, angle and lighting. No one wants to see your office clutter or the kids’ toys in the background of your living room. Make sure there isn’t a direct light source behind you and the office or home setting is completely quiet.
3) Focus the camera on what you can see above a desk – a full body shot is unnecessary. Make sure to test it to get the angle right.
4) Dress the same way you would if you were headed to the broadcast studio for a sit-down interview and don’t overdo the background branding.
5) Practice your message points and do a “dry run” interview with someone over Skype. Call in with time to spare.
6) Don’t fidget. Even the highest speed Internet connection will blur your motions.

Although intended for a job interview, here is a great MarketWatch video with applicable Skype interview tips.

 

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Feb. 09

The Daily – Changing the Face of Journalism?

By now, you’ve probably read some type of review for The Daily, unless you just fell off a turnip truck. (For those who have, it’s The News Corporation’s (Rupert Murdoch) tablet-only newszine). Undoubtedly an incredible PR success for the iPad with an exclusive national news brand launch, The Daily promises to change the face of journalism.

With roughly 100 employees for 100 pages of exclusive daily content including video, amazing photography and graphic design, it’s an intriguing change from the ever-moving always-on new digital platform.

I love the touch and feel of the newspaper but sadly cancelled my daily subscription to the Cincinnati Enquirer two years ago in favor of grabbing online news on the go. But it’s a chore to comb and search online news sites to find relevant content. The Daily is a relatively cheap model that promises to be a nice hybrid approach for those who want to enjoy reading content in the digital age but don’t want it served up between bathroom breaks (or with 15 updates to a single story throughout the day).

It’s way too early to declare The Daily a winner – relatively cheap for the reader at $39.99 a year or $0.99 a week, but for national advertisers and brands, the advertising model is quite attractive. However, limited social sharing between subscribers may actually dampen overall adoption. And will people really pay for their news when so much is free? Already technical glitches are being reported so only time will tell. Have you tried it? What do you think?

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