FAIRFAX, Va. – Rivermine’s Fortune 1000 and government customers can now communicate securely and automatically with Verizon Business, thanks to Rivermine’s adoption of the carrier’s eBonding services. Rivermine is the first telecom expense management (TEM) solutions provider to offer eBonding capabilities, which provide an electronic interface between Rivermine’s TEM software and Verizon Business’ back-office systems for ordering and managing telecom services.
By linking an enterprise directly to Verizon Business, eBonding can help improve the productivity of employees who handle telecom ordering and management by reducing ordering times, accelerating installation and eliminating the need to re-key data between the Verizon systems and Rivermine’s software. This also increases a company’s visibility into telecom spend and expands its ability to control that spend in real-time through Verizon Business status updates. In addition, eBonding reduces the risk of order errors, and allows for faster identification of issues and quicker response times.
“This initiative helps make our customers more productive while also enabling them to gain greater visibility into, and control over, their telecom environments. Critical information can flow between our TEM solution and Verizon Business in real-time,” said Mark Logan, president and CEO, Rivermine. “Using our system in combination with the Verizon Business eBonding interface will enable our customers to make informed network decisions using the latest and greatest information, and to resolve any potential issues expeditiously.”
Rivermine is currently implementing Verizon Business eBonding for order management for Fifth Third Bank, a Fortune 300 financial services institution. With thousands of orders being processed monthly, the typical enterprise will benefit from using the Rivermine and Verizon Business solution to fully automate the end-to-end order process, from initiation to fulfillment. In addition, companies that are considering large-scale network conversions to VPN, MPLS or VoIP, as well as those managing heavy move, add, change, and disconnect (MACD) activities, can realize significant efficiencies with eBonding.
The Verizon Business’ eBonding service includes tools for: order management, including the submission and statusing of orders; inventory reporting based on provisioning systems detail; and trouble management, including issue submission, tracking and resolution. Recently recognized by Customer Inter@ction Solutions with the publication’s coveted CRM Excellence Award, Verizon Business’ eBonding services enable its enterprise customers to streamline communications, improve ease of use, control costs and lead to timely resolution of network-management issues. eBonding for order management is now available to Rivermine’s customers, and the remaining eBonding capabilities will be available in the coming months.
“Verizon Business is pleased to work together with Rivermine to offer leading eBonding capabilities to companies with large transactional volumes,” said Tom Vitale, vice president of customer enablement & cross-product support for Verizon Business. “Our automated eBonding services are designed to help our joint customers control their networks as efficiently as possible.”
About Rivermine
Rivermine is a leading provider of automated solutions that enable organizations to gain visibility into, and control over, their wireline and wireless telecom spend. Rivermine’s software and managed services have saved many Fortune 1000 companies and large government agencies millions of dollars per year. These market-leading Telecom Expense Management (TEM) solutions automate the entire telecom lifecycle including contract sourcing, procurement, provisioning, inventory management, wireless management and invoice processing/auditing. For more information, visit http://www.rivermine.com.
Verizon Business and Fifth Third Bank are trademarks of their respective holders.
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