Agere Systems Recognized for Telecom Cost Management Success with Rivermine Software in Aberdeen Best Practices Report

FAIRFAX, Va., April 18, 2005 – Aberdeen Group has released its Best Practices in Telecom Spend Management report recognizing Agere Systems’ success in taking control of its telecom expenditures with Rivermine Software’s inventory-powered solution. Agere Systems—a global leader in semiconductors for storage, wireless data, and public and private networks—chose Rivermine to help the company attain an accurate inventory of telecom assets and automate processes including circuit ordering, provisioning, invoice processing, and auditing.

Rivermine Software is a leading business applications provider for telecommunications management.

According to the report, which included the top nine case studies out of 30 submissions, Agere’s challenge was how to establish and manage its telecom network at a time when it was unclear which resources it owned after the spin-off from Lucent. In addition, Agere needed an automated ordering and provisioning solution that could efficiently manage the many moves, additions, changes, and disconnects (MACD) associated with mergers and acquisitions. Agere initially turned to an outsourced provider, but found that the solution did not provide sufficient or accurate inventory visibility.

“Companies need to ‘own’ the data around TCM spending in order to gain control over a major expense category,” said Richard Waugh, VP, supply management research, Aberdeen Group. “Effective cost control must start with an accurate asset inventory and visibility to spend analysis. Agere was able to establish this foundation with Rivermine.”

Since implementing Rivermine’s Inventory Engine, Service Order Manager, and Finance Manager, Agere reports a 10-12 percent telecom cost savings to date. Plus, process efficiencies have allowed the company to reduce support staff by 50 percent.

“We now catch the sum total of all billing errors and get them resolved more quickly,” said Bill Trussell, senior manager of network operations, Agere Systems. “Disputes that once took a year or more to resolve with the vendors are now corrected in the next billing cycle.”

Rivermine’s expense, process, and analytical software solution provides an intuitive and unified way to view, manage, and control nearly all aspects of telecommunications management. It integrates many cumbersome tasks such as ordering and provisioning, analysis and planning, and invoice processing and payment. To read the entire report from Aberdeen Group, visit

About AberdeenGroup

Founded in 1988, AberdeenGroup is the technology-driven research destination of choice for the global business executive. AberdeenGroup has over 100,000 research members in over 36 countries around the world that both participate in and direct the most comprehensive technology-driven value chain research in the market. Through its continued fact-based research, benchmarking, and actionable analysis, AberdeenGroup offers global business and technology executives a unique mix of actionable research, KPIs, tools, and services.

About Agere Systems

Agere Systems is a global leader in semiconductors for storage, wireless data, and public and enterprise networks. The company’s chips and software power a broad range of computing and communications applications, from cell phones, PCs, PDAs, hard disk drives and gaming devices to the world’s most sophisticated wireless and wireline networks. Agere’s customers include top manufacturers of consumer electronics, communications and computing equipment. Agere’s products connect people to information and entertainment at home, at work and on the road — enabling the connected lifestyle.

About Rivermine Software

Rivermine Software is the leading business applications provider of Enterprise Telecommunications Management software. Rivermine’s inventory-powered solution provides mega-million impact to clients by addressing their largest and most severe management issues: controlling expenses, process compliance, and analysis of network design, usage, and cost. A privately held company, Rivermine caters to billion dollar enterprises such as Circuit City, NEC, and Agere Systems. The company also partners with select service providers and integration companies.

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